Menus and queues
Voice menus in any language, callers held in a queue with music, and routing by team, skill, time of day or the number they dialled.
Cloud call centre software · Kenya
Every call answered by the right person, on the first try.
A complete call centre system for Kenyan businesses. Kenyan numbers, menus in English and Kiswahili, queues that ring the right team, and a phone that runs in an ordinary browser tab. No PBX in a cupboard, no handsets to buy.
Runs on Kenyan mobile and landline numbers Agents work from a browser, anywhere Built and supported in Nairobi
Agents answer from a browser. No handsets, no PBX in a cupboard.
The problem
Most Kenyan businesses run support on one mobile phone.
It works until it doesn't. Nobody knows how many callers gave up, which questions come up most, or who said what to whom. When the person holding the phone is out, the business is out.
This replaces that with something you can actually see. Calls queue instead of engaging. They reach whoever is free rather than whoever has the handset. And every one of them leaves a record you can look at afterwards.
What you see
The floor, at a glance
Supervisors get a live board — on a screen at a desk, or on a television on the wall. It only shouts when something is actually wrong.
Waiting
0
On calls
0
Free
0
Longest wait
2:14
What it does
Everything a call centre needs, in one place
Inbound and outbound, voice and SMS, with the records and reporting that make the difference between running a call centre and hoping for the best.
A phone in the browser
Agents answer from a laptop with a headset. No handsets, no software to install. They can also be rung on their ordinary mobile.
Campaigns and click to call
Work through a list of customers, or ring anyone from their record in one click. Numbers on your do-not-call list are skipped.
Recording and quality
Record calls, keep them for as long as your policy says, and score them against your own scorecard so coaching is based on evidence.
Two-way SMS
Send and receive texts in the same place as calls, with templates and bulk sends. Replies land in the customer's history alongside their calls.
Fits your other systems
A REST API and webhooks so your CRM or billing system knows about every call. A ready-made connector for WHMCS.
Why local
Built here, for how business is actually done here
Kenyan numbers, Kenyan networks
Your callers dial an ordinary Kenyan number on Safaricom, Airtel or a landline. No international dialling, no odd caller ID, no explaining to customers why the number looks strange.
Support in your timezone
When something needs attention it is handled by people in Nairobi during your working day, not a ticket queue eight hours behind you.
Priced in shillings
Billed in KSh, not dollars converted at whatever the rate is that month. No surprise on the invoice because the shilling moved.
From Hostnali
Built and run by Hostnali Webhost Limited, who have been keeping Kenyan businesses online for years. The same people answer the phone when you call.
The agent's screen
Everything about the caller, before hello
The phone rings and the customer's record is already there — who they are, what they last called about, and what was agreed. No hunting, no asking them to repeat their account number.
Where calls go
You decide, once, and it happens every time
Routing is a set of rules rather than a person remembering to transfer. It holds at two in the morning, on a public holiday, and when half the team is out.
Getting started
Answering properly by the end of the week
A simple setup is quick. We will tell you on the first call whether yours is simple, rather than finding out together a month later.
Your number
Keep the number your customers already dial, or we get you a new Kenyan one. Either way it points at the system, not at somebody's handset.
Your menu and teams
We record your greeting, build the menu, and set up the teams calls should reach — with your hours and public holidays.
Your agents
Everyone signs in, plugs in a headset, and takes a test call. Training takes an afternoon because the phone works the way a phone works.
Next step
See it working on your own numbers
We will walk you through a live system, answer the awkward questions, and tell you honestly whether it fits what you are trying to do.