Cloud call centre software for Kenyan businesses
A cloud call centre system built and supported in Nairobi — the same product if you spell it call center. Kenyan phone numbers, IVR menus in English and Kiswahili, call queues, recording, two-way SMS and reports, all in an ordinary browser tab. No PBX in a cupboard, no handsets to buy, no set-up fee.
Incoming calls free One Kenyan number included No contract
What it costs
Both end up answering your phone. They cost very different amounts, and the difference compounds every year you keep running.
The usual way
KSh 180,000+
paid once, before you start
Published Kenyan set-up prices run from about KSh 180,000 for a small desk to KSh 350,000 and beyond for twenty agents.
Ours
KSh 1,780
a month, three agents, stop whenever
That is about KSh 593 per agent. Published Kenyan rates for comparable cloud platforms typically run KSh 3,500 to 7,500 per agent per month.
Work out the twelve-month cost of the desk you will actually run and compare the two honestly — that is the only fair comparison, and we have written out how to do it. Our whole rate card is on the pricing page: plans, call charges, storage and numbers, with nothing held back for a sales call.
The problem
It works until it doesn't. Nobody knows how many callers gave up, which questions come up most, or who said what to whom. When the person holding the phone is out, the business is out.
This replaces that with something you can actually see. Calls queue instead of engaging. They reach whoever is free rather than whoever has the handset. And every one of them leaves a record you can look at afterwards.
Wherever people queue at a counter, they are also ringing the phone.
What you see
Supervisors get a live board — on a screen at a desk, or on a television on the wall. It only shouts when something is actually wrong.
Reporting
The same figures, kept. Which hour of which day you were short, how many callers gave up, and whether last month was better — exportable to a spreadsheet when somebody asks.
What it does
Inbound and outbound, voice and SMS, with the records and reporting that make the difference between running a call centre and hoping for the best. Everything a call center needs is on every plan — nothing is held back for the larger ones.
Voice menus in any language, callers held in a queue with music, and routing by team, skill, time of day or the number they dialled.
Agents answer from a laptop with a headset. No handsets, no software to install. They can also be rung on their ordinary mobile.
Work through a list of customers, or ring anyone from their record in one click. Numbers on your do-not-call list are skipped.
Record calls, keep them for as long as your policy says, and score them against your own scorecard so coaching is based on evidence.
Send and receive texts in the same place as calls, with templates and bulk sends. Replies land in the customer's history alongside their calls.
A REST API and webhooks so your CRM or billing system knows about every call. A ready-made connector for WHMCS.
The agent's screen
The phone rings and the customer's record is already there — who they are, what they last called about, and what was agreed. No hunting, no asking them to repeat their account number.
Why choose Call Centre
The international platforms are good software. They are also priced in dollars, supported eight hours behind you, and sold on the assumption that a Kenyan number is somebody else's problem.
KSh 1,780
A month to start, billed in shillings
Free
Incoming calls, on every plan
1 number
Included, and we order it for you
Days
From signing up to answering properly
Where calls go
Routing is a set of rules rather than a person remembering to transfer. It holds at two in the morning, on a public holiday, and when half the team is out.
New this season
You no longer have to book a meeting to get started. Sign up online, pay for the first month by card or M-Pesa, and be taking calls the same afternoon.
Create your organisation, choose a plan and pay online. A Kenyan phone number is included and we order it for you.
Top up calling credit inside the app. A statement shows every call, message and charge, and you are warned before it runs low.
Need a second line for sales, or a toll-free? Order it from inside the app and we buy it and put it on your account.
Getting started
Most desks are answering properly within days of signing up. The complicated part is never the software — it is deciding who should answer what, and we will tell you early if yours is genuinely complicated.
One Kenyan number comes with every plan and we order it for you. Keep the number your customers already dial if it can move — either way it points at the system, not at somebody's handset.
We record your greeting, build the menu, and set up the teams calls should reach — with your hours and public holidays.
Everyone signs in, plugs in a headset, and takes a test call. Training takes an afternoon because the phone works the way a phone works.
One more thing
Both, and they mean the same thing.
Centre is the British spelling Kenya uses; center is the American one most of this industry's software is written in. Same product, same Kenyan numbers, same price in shillings — so if you searched for call center software in Kenya, you are in the right place. There is a short note on which to use in your own material if you are about to print something.
Next step
We will walk you through a live system, answer the awkward questions, and tell you honestly whether it fits what you are trying to do.