Starter
A small support desk
KSh 1,780per month, excluding VAT
3 people taking calls
1 Kenyan number included
- IVR menus in English and Kiswahili
- Softphone in the browser
- Call recording and the call log
- Voicemail, callbacks and reports
Pricing
Call centre software pricing in Kenya, published in full
Cloud call centre software from KSh 1,780 a month — the same price whether you spell it call centre or call center. Pick a plan by how many people answer calls; a Kenyan phone number is included in every one. Incoming calls cost you nothing, outgoing calls are charged by the second, and nothing is held back for a sales call.
No setup feeNo contractIncoming calls free
Incoming callsFree, always
OutgoingKSh 3 / minute
FromKSh 1,780 / month
ContractNone
01
Plans
Every feature is on every plan
What changes between them is how many people can be on the phone at once. Nothing is held back for the bigger plans — a three-person desk gets the same menus, the same recording and the same reports as a fifty-seat floor.
Business
A growing team
KSh 3,680per month, excluding VAT
10 people taking calls
1 Kenyan number included
- Everything in Starter
- Several teams and skills-based routing
- Live wallboard and wall screen
- Outbound campaigns and bulk SMS
Professional
A full call centre
KSh 6,680per month, excluding VAT
25 people taking calls
1 Kenyan number included
- Everything in Business
- Quality scorecards and call reviews
- Your own logo and colours
- REST API and webhooks
Enterprise
A large operation
KSh 10,080per month, excluding VAT
50 people taking calls
1 Kenyan number included
- Everything in Professional
- Priority support from Nairobi
- Help migrating from your old system
- More than 50 seats? Talk to us
Monthly. Stop when you want to. You only pay for extra phone numbers if you ask for more than the one that comes with your plan.
02
Calls and numbers
What a call actually costs
Call charges are separate from the plan and passed on at what the carrier charges us. You top up calling credit inside the app and watch it come down — every call, every message and every charge shows on your statement.
| What | Rate |
|---|---|
| Incoming calls Somebody ringing your number costs you nothing at all. | Free |
| Outgoing calls Billed by the second once the call connects, so a twenty-second call costs twenty seconds. | KSh 3.00 per minute |
| Call recording Only on the calls you choose to record. Switch it off per team and it costs nothing. | KSh 0.50 per recorded minute |
| Recording storage The first 100 MB is free. Beyond that: 1 GB kept 3 days, 4 GB kept 14 days, 50 GB kept 60 days. | KSh 599 1 GB a month KSh 1,999 4 GB a month KSh 9,999 50 GB a month |
| Extra phone number Only if you want more than the one included with your plan. Ask inside the app and we order it for you. | KSh 1,000 per number, per month |
| Text messages Charged per message at the network rate. Tell us your volumes and we will quote it. | On request |
All prices exclude VAT. Invoices show it separately where it applies. Calling credit is bought inside the app and is used for calls and messages; it is not refundable as cash.
03
Why it adds up this way
Incoming calls are free, and that is the whole point
A support desk, a SACCO help line, a clinic reception — almost everything they do is answering calls somebody else paid to make. On a mobile phone that costs you airtime and a handset. Here it costs you the seat and nothing more.
Nothing to buy
Agents answer in a browser tab. No handsets, no PBX in a cupboard, no engineer on site.
Start the same day
Create the account yourself, pay the first month, and be taking calls that afternoon.
Monthly, and that is it
Stop whenever you want. We would rather keep you because it works than because you signed something.
04
The details
Things worth knowing before you start
01 Is there a setup fee?
No. You create the account yourself, choose a plan and pay for the first month. If you want us to record your menus, move numbers across from an old system or train a floor of agents, that is quoted separately — but nobody has to buy it to get going.
02 Do I need to buy a phone number?
One is included in the price of every plan. We order it and put it on your account once you are set up. You only pay for numbers beyond that, at KSh 1,000 a month each, and only if you ask for them.
03 Can I keep the number I already use?
Often, yes. It depends on the network and the type of number, so tell us what you have and we will say honestly whether it can move or whether you are better off forwarding it to a new one.
04 How does the calling credit work?
You add funds to your account inside the app, by card or M-Pesa. Calls and messages come out of that balance, and the statement shows every charge with the date and the number. Top up when it runs low — there is a warning well before it does.
05 What happens if I add people mid-month?
Move up a plan and the new seats are available immediately. There is no charge for supervisors and administrators who never take calls — you only pay for people who answer the phone.
06 How do I pay?
Card or M-Pesa, through the app. Invoices are issued in shillings with VAT shown separately where it applies, and they sit in your account for download whenever your accountant asks.
07 What happens to my data if I stop?
Your contacts, call history and recordings are yours. Ask before the account closes and we will export the lot for you.
05
Before you decide
Worth reading first
Next step
Open an account and make a test call today
Nothing to install, no hardware to order, no meeting required. If you would rather be shown around first, that is still on offer.