Agent seats
One seat for each person who takes calls. Supervisors and administrators who never touch the phones are free.
Pricing
Priced per agent, in shillings
You pay for the number of people who take calls, monthly. Numbers and call time are separate and are what the networks charge — we do not mark them up and hide it in the seat price.
What you pay for
Three things, kept separate
Phone numbers
Each Kenyan number you use, at the rate the network charges. Keep a number you already have, or we get you one.
Call time and SMS
Charged by the minute and the message, at network rates. You see exactly what was used and when.
Plans
What comes with each plan
The differences are limits and the more advanced features, not the basics. Answering calls properly is in every plan.
A small team
Menus, one queue, browser softphone, contacts, call log, voicemail and basic reports. For a business moving off a single mobile phone.
A real call centre
Everything in Starter, plus several teams, skills-based routing, call recording, outbound campaigns, two-way SMS and the live wallboard.
Integrated and branded
Everything in Business, plus quality scorecards, the API and webhooks, custom roles, your own branding and your own web address.
Tell us how many agents you have and how many numbers you need, and you will get a figure in shillings the same working day.
The details
Things worth knowing before you ask
Is there a setup fee?
There is a one-off charge covering getting your numbers connected, your menus recorded and your team trained. It depends on how complicated your routing is, so it is quoted rather than listed.
Is there a contract?
Monthly. Stop when you want to. We would rather keep you because it works than because you signed something.
Can we start small?
Yes, and most do — two or three agents on one number, then more once the team trusts it. Adding a seat takes a minute.
How do we pay?
M-Pesa, bank transfer or card. Invoices are issued in shillings with VAT shown separately where it applies.
What happens if we stop?
Your contacts, call history and recordings are yours. Ask and we will export them for you before the account closes.