Why SACCO phone lines jam at month end, and what to do
Month end floods SACCO and microfinance call lines in Kenya. What causes the spike, which calls can be answered without a person, and how to staff for it.
25 August 2026 · 6 min
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Running a call centre in Kenya
What we have learned building and running phone systems for Kenyan businesses. Practical rather than promotional — the things people ask us on the first call.
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Moving from one mobile phone to a real call centre
What changes when you stop running support on one handset, and what to do first.
19 August 2026 · 6 min
Call recording and the Data Protection Act in Kenya
Telling callers, how long to keep recordings, who may listen, and what the ODPC expects.
11 August 2026 · 8 min
How to write an IVR menu people do not hang up on
How many options, what to say, when to offer Kiswahili, and what makes people hang up.
28 July 2026 · 7 min
What does a call centre system cost in Kenya?
Seats, numbers, call time, and the setup costs nobody puts on a price list.
14 July 2026 · 6 min
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