Legal
Terms of service
The terms on which Hostnali Webhost Limited provides Call Centre. Last updated 21 August 2026.
Terms
The agreement
These terms apply between Hostnali Webhost Limited and the organisation subscribing to Call Centre. Using the service means accepting them.
What we provide
Access to the Call Centre system for the number of agent seats you have subscribed for, together with the phone numbers and call capacity set out in your order.
Fees and billing
Seats are billed monthly in advance in Kenya Shillings. Call time, messages and numbers are billed as used. Invoices are due on issue unless agreed otherwise. VAT is charged where it applies and shown separately.
Non-payment
If an invoice goes unpaid we will contact you before anything is suspended, and a grace period applies. Service is only suspended after that period has run, and your data is retained during it.
Your responsibilities
You are responsible for what your team does with the system, for telling callers about recording where you use it, for having a lawful basis for calls and messages you send, and for keeping to Kenyan law and the rules of the networks that carry your traffic.
Acceptable use
The system may not be used for unsolicited bulk calling or messaging, fraud, harassment, or anything unlawful. We may suspend an account causing harm to others or breaching a network's rules, and will tell you why.
Availability
We aim to keep the service available at all times and will give notice of planned maintenance. Calls travel over networks we do not control, and we cannot be responsible for faults that originate with a carrier or with your own internet connection.
Your data
Your contacts, call history and recordings remain yours. You can ask for an export at any time, including when closing the account. See the privacy notice for how we handle it.
Ending it
Either side may end the agreement with 30 days' notice. There is no minimum term beyond the month you are in. On termination we will provide an export on request and then delete your data in line with our retention practice.
Liability
Our liability in any twelve month period is limited to the fees you paid in that period. Neither side is liable for indirect or consequential loss. Nothing here limits liability that cannot be limited in law.
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.
Questions
Write to info@callcentre.co.ke or call +254 104 462 614.